Purchase, Shipping & Returns Policy

Purchase Policy

Once your purchase has been completed and submitted online, a confirmation email will be sent to the email address you provided with your order. 

 

Your painting will be shipped within two to four business days after payment has been received and verified.  A second email, confirming the order has been shipped will include the carrier (USPS or UPS) and tracking number.  You may track your shipment by going to the USPS or UPS website or, by clicking on the link in the footer of our website (www.matereseroche.com/trackyourorder) titled “track your order”.  .

 

All online payments are processed by the third-party, e-commerce vendor, Square. This insures that your personal credit or debit card information is securely processed. Your financial information is not disclosed to MCK Art Advisory, LLC or Materese Roche. (MCK Art Advisory LLC is solely owned by Materese Roche).  Payment will appear on your account under the business name, MCK Art Advisory, LLC.

 

Our apologies, payment by check, money order, cash or bank transfer are not accepted for online orders.

2

Shipping

Shipping is complimentary in the continental United States.

 

All paintings are shipped in an Airfloat Strongbox® to insure the safest possible means of delivery to protect the painting and frame.   Please keep the shipping box in the event a return is necessary.

 

Orders are shipped within 2 to 4 business days of your payment. All shipments are insured and include a tracking number.

 

Shipments are sent via United States Postal Service (USPS) or UPS.   MCK Art Advisory, LLC and/or Materese Roche are not responsible for delivery delays caused by carriers or extreme weather.  In the event of known, excessive, delivery delays and/or logistics issues by the United States Postal Service or UPS, your package will be sent via FedEx.   

 

For orders placed outside of the continental United States, please contact me directly via email to confirm shipping and insurance costs and the applicable discount for which you may be eligible. 

 

No other carriers, including personal couriers or private art shipping services, may be used for the delivery of artwork purchased online.

3

Returns

We want to to be completely happy with your purchase and will work with you before buying to help insure that the art you want is perfect for you.  Please feel free to reach out and ask for additional photographs.  You may also send us a photo of the room where the painting will be placed;  we will insert the painting into the room and send the image back to you for review before you make the purchase. 

In the event that you need to make a return: 

Returns are accepted within 14 days after the confirmed delivery of your artwork.  Return shipping and insurance costs are the responsibility of the buyer.  

 

Instructions for return:

 

  1. Please email me directly at:  materese@matereseroche.com to begin your return.

  2. Upon receipt of your request, a pre-paid return shipping label will be emailed to you within 24 hours. Insurance and tracking numbers will be included.  The original shipping and insurance costs are disclosed on your shipping invoice,  they will be the same cost for the return. 

  3. Please place the painting in the original shipping container

  4. Remove the original shipping label and affix the prepaid return label securely to the package

  5. Drop off the package to the nearest US Post Office or UPS facility; or if available in your area, you may call UPS for pickup.

 

Your refund, less the cost of return shipping and insurance , will be credited back to your account within 24 hours after the package has been delivered to Materese Roche / MCK Art Advisory LLC.  Please be advised that once a credit is requested, it can take several days for it to be posted to your account. 

 

  • No other return shipping methods, including the use of personal couriers or private art shippers may be used for either shipping or returns.  

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4

Receipt of Damaged Artwork

All artwork is thoroughly inspected, and packed with the greatest of care in an Airfloat Strongbox ® to insure the safest possible means of delivery.

 

 If the artwork is received with any damage due to handling by the carrier, please contact me immediately via email so I may file an insurance claim with the carrier.   Also, please include photographs of the package and the damage to the artwork.