Purchase, Shipping & Returns Policy

Purchase Policy

Upon the purchase of an artwork, you will be sent a confirmation email of your purchase.  Your painting will be shipped within one business day after payment has been received and verified.  A second email, confirming the shipment has been processed, will be sent. This second email will also verify the carrier (USPS or UPS) and provide you with the tracking number.  You may track your shipment by going to the USPS or UPS website or, by clicking on the link in the footer of our website (www.matereseroche.com) titled “track your order”.  This link will take you directly to the appropriate carriers’ website tracking link.

 

All online payments are processed by the third-party, e-commerce vendor, Square. This insures that your personal credit or debit card information is securely processed. Your financial information is not disclosed to MCK Art Advisory, LLC or Materese Roche. (MCK Art Advisory LLC is solely owned by Materese Roche).  Payment will appear on your account under the business name, MCK Art Advisory, LLC.

 

Our apologies, payments by check, money order, cash or bank transfer are not accepted for online orders.

2

Shipping

Shipping is complimentary in the continental United States.

 

All paintings are shipped in an Airfloat Strongbox® to insure the safest possible means of delivery to protect the painting and frame.   Please keep the shipping box in the event a return is necessary.

 

Orders are normally shipped within 1 business day of your payment. All shipments are insured and include a tracking number.

 

Shipments are sent via United States Postal Service (USPS) or UPS.   MCK Art Advisory, LLC and/or Materese Roche are not responsible for delivery delays caused by carriers.  In the event of known, excessive, delivery delays and/or logistics issues by the United States Postal Service or UPS, your package will be sent via FedEx.   

 

For orders placed outside of the continental United States, please contact me directly via email to confirm shipping and insurance costs and the applicable discount you will receive.

 

No other carriers, including personal couriers or private art shipping services, may be used for the delivery of artwork purchased online.

3

Returns

Returns are accepted within 14 days after the confirmed delivery of your artwork.  Return shipping and insurance costs are the responsibility of the buyer.  

 

Instructions for return:

 

  1. Please email me directly at:  materese@matereseroche.com to begin your return.

  2. Upon receipt of your request, a pre-paid return shipping label will be emailed to you within 24 hours. Insurance and tracking numbers will be included.  The original shipping and insurance costs are disclosed on your shipping invoice,  they will be the same cost for the return. 

  3. Please place the painting in the original shipping container

  4. Remove the original shipping label and affix the prepaid return label securely to the package

  5. Drop off the package to the nearest US Post Office or UPS facility; or if available in your area, you may call UPS for pickup.

 

Your refund, less the cost of shipping and insurance , will be credited back to your account within 24 hours after the package has been delivered to Materese Roche / MCK Art Advisory LLC.

 

  • No other return shipping methods, including the use of personal couriers or private art shippers may be used for either shipping or returns.

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4

Receipt of Damaged Artwork

All artwork is thoroughly inspected, and packed with the greatest of care in an Airfloat Strongbox ® to insure the safest possible means of delivery.

 

 If the artwork is received with any damage due to handling by the carrier, please contact me immediately via email so I may file an insurance claim with the carrier.   Also, please include photographs of the package and the damage to the artwork.